Front Office Manager

£30k

Crowne Plaza Harrogate, Harrogate HG1 1XX

The Role

As ‘Front Office Manager’ you’ll be on the front line, delivering on our mission!

You’ll understand the importance of a fantastic first and last impression to the happiness of our guests. You’ll be a passionate leader with the ability to inspire, motivate, and support your team in order to meet your financial goals and keep your departments running smoothly. You’ll have high standards when it comes to guest experience and brand standards and you’ll take ownership and pride in your work.

What you’ll be doing

  • Leadership of Reception and Nights departments
  • Coaching & Training
  • Customer service
  • Delivering brand standards
  • Administration and Technology savvy
  • Sound commercial judgment
  • Available to work when the team and customer needs you most

What’ll make you a great fit for us here at Valor

You will never falter on striving for exceptional quality and standards. You’ll have a love for delivering amazing customer service as well as leading and motivating your team.

You’ll be personable with excellent communication skills and have high expectations of yourself and others. You’ll demonstrate your passion by effortlessly engaging with guests, delivering on your promises and inspiring those around you.

Why join us?

  • Stays across the UK at employee rate (a HUGE discount!)
  • Discounted Friends and Family rates (that’ll make you really popular!)
  • 50% off food and beverage in our hotels
  • A range of development and apprenticeship programmes
  • We’re committed to your development and progression with lots of promotion opportunities
  • You’ll get all meals on duty (because hard work is hungry work!)
  • Uniform provided
  • We’re big on all things reward and recognition and celebrate success throughout the year
  • Commitment to your health and well-being
  • Flexible working arrangements
  • Discounted use of leisure facilities
  • Refer a Friend incentives to influence your earning potential.

What you’ll become a part of

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Hotel Description

Crowne Plaza Harrogate is an impressive 11-story hotel set in the heart of Harrogate, offering views over the Yorkshire Dales and the historic spa town. The hotel is connected to the Harrogate Convention Centre. The hotel offers eight flexible conference rooms that can accommodate up to 320 guests, 214 stylish bedrooms, The Springs restaurant and Springs Bar & Terrace. There is also a convenient mini-gym on-site.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


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