Guest Service Agent

Competitive + Benefits

Hotel Indigo Williamsburg/Brooklyn, Brooklyn 11211

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 18 properties and have ambitious development and growth plans.

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Benefits Package

  • Competitive Salary
  • Team Member Hotel Discount Program
  • Uniforms Provided
  • One meal provided per shift
  • Benefits " Health, Dental, Vision, Life Insurance, and other supplemental options
  • Paid PTO beginning after ninety (90) days of employment
  • 401K after six (6) months of employment with employer matching
  • Team Member Awards and Recognition programs throughout the year
  • Food and Beverage Discounts
  • Tuition Reimbursement

POSITION PROFILE:


Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:


 Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
 Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
 Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
 Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
 Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
 Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
 Manage phone activity including providing general knowledge to callers.
 Cancel room reservations according to procedures.
 Walk customers in a professional and courteous manner according to procedures.
 Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

We’re a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Valor manages 18 properties in the USA, with many development projects in the pipeline. The Company has ambitious development and growth plans. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. People are at the heart of what we do. And not just any people, people who value and believe that they can make an impact regardless of how tall the task. Our culture runs on passion, enthusiasm and fun. We love what we do!

We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.


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