Assistant Guest Services Manager

Competitive + Benefits

DoubleTree Chester, Chester CH2 3PD

  • We’re a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the UK we operate 17 properties in the UK comprising of 7 Crowne Plaza, 1 Holiday Inn, 3 DoubleTree by Hilton, 3 Hilton Garden Inn, 1 Hotel Indigo, and 2 AC by Marriott Hotels. The Company has ambitious development and growth plans.

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Benefits Package

  • Award winning employer
  • Competitive Salary
  • Worldwide team member benefit programme
  • 50% F&B Discount at any UK Valor hotel
  • Team member of the month incentive
  • Free meals on duty and uniforms provided
  • Many Team member celebration events throughout the year
  • Incremental holiday allowance based on service
  • Apprenticeships available
  • Healthcare options
  • Pension options
  • Discounts off Spa treatments
  • Local attraction discounts

You

You will never falter on striving for exceptional quality and standards. You’ll have a love for delivering amazing customer service as well as leading and motivating your team.

You’ll be personable with excellent communication skills and have high expectations of yourself and others. You’ll demonstrate your passion by effortlessly engaging with guests, delivering on your promises and inspiring those around you.

The Role

As ‘Assistant Guest Services Manager’ you’ll be on the front line, delivering our mission!

You’ll understand the importance of a fantastic first and last impression to the happiness of our guests. You’ll be a passionate about your role with the ability to inspire, motivate, and support the team in order to meet your goals and keep the department running smoothly. You’ll have high standards when it comes to guest experience and brand standards and you’ll take ownership and pride in your work.

What’s in a day’s work?

  • Assisting with leading the Concierge department
  • Coaching & Training
  • Customer service
  • Delivering brand standards
  • Administration and Technology savvy
  • Available to work when the team and customer needs you most

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


Apply Now

Email this job to a friend