Receptionist

Competitive & Benefits

AC Hotel Birmingham, Birmingham B1 1RL

24 hour contract working 3 shifts per week

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun — we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

You

On a scale of one to ten, how warm are your welcomes & goodbyes?

When it comes to customer service will you go to infinity and beyond?

We’re looking for someone who puts the “good” in good mornings as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome!

At Valor Hospitality, we’re on a mission to redefine hospitality and to help our guests make memories that last a lifetime. Therefore, we need someone who can not only make a great first impression but a lasting one!

As a receptionist, you’ll be the face of the hotel, greeting our guests day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.

If your calling is customer service and you’re a wizard of welcomes, we’d love to hear from you!

The Role

As ‘Receptionist’ you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What’s in a day’s work?

  • Top quality Customer service
  • Working as part of a great team
  • First point of contact for our guests
  • Checking guest in and out, processing payments
  • Good knowledge of the hotel facilities and services we offer
  • Maximising revenue through upselling and room sales
  • Administration and Technology savvy
  • Available to work when the team and customer needs you

In return we will offer you

  • Award winning employer
  • Worldwide team member benefit programme
  • 50% F&B Discount at any UK Valor hotel
  • Many Team member celebration events throughout the year
  • Incremental holiday allowance based on service
  • Apprenticeships available

 

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


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