Guest Service Assistant - Housekeeping

Opened in 2012, Vanbrugh House Hotel is ideally located in the heart of Oxford, offering the perfect base to explore this beautiful city. Offering the epitome of luxurious townhouse accommodation, the hotel boasts 22 delightfully eclectic rooms and suites with rainfall showers.

Surrounded by elegant architecture, boutiques, theatres and fine dining, Vanbrugh House Hotel is a tribute to English architect and dramatist Sir John Vanbrugh (1664-1726), designer of Blenheim Palace and Castle Howard. The hotel offers a bespoke two-hour walking tour of Oxford with a blue and green badge guide to see some of the city's key historic landmarks.

Job Description

10:00am – 2:30pm (Daytime/weekend flexible hours – Start and finish in time for the school run or perfect for those who may have other commitments )

This role is based in our housekeeping team, and you will clean and service our hotel bedrooms and bathrooms to high standards ready for our next guests. Full training and uniform provided. Guaranteed contracted hours per week. No experience required for this role, we will give you full training and ongoing support. The hotel only has 22 bedrooms and therefore you will be allocated around 8 – 11 bedrooms ensuring your workload is managed.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Life Assurance
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About Us

With only 22 rooms, Vanbrugh House Hotel has retained much of the intimate character of the original 17th and 18th-century building.

Opened in 2012, Vanbrugh House Hotel is ideally located in the heart of Oxford, offering the perfect base to explore this beautiful city. Offering the epitome of luxurious townhouse accommodation, the hotel boasts 22 delightfully eclectic rooms and suites with rainfall showers.

Our staff are friendly, engaging, genuine, offering great customer care rather than customer service, always ready to go the extra mile for our guests.

Role in our Family

The room attendant role includes:
• Making beds and ensuring clean linen is provided.
• Dusting, polishing, vacuuming, and ensuring bedroom cleanliness levels are to our high standards.
• Sanitisation of bathrooms and cleaning of bathrooms ensuring great cleanliness levels.
• To always provide an efficient and friendly service to guests and striving to increase guest satisfaction and Trip Advisor scores and reviews.
• Report any maintenance issues to the housekeeping supervisor

What Happens Next

Does this role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.