Maintenance Technician

Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the fascinating history behind the building.

Job Description

We are seeking a dedicated individual to handle a variety of tasks, including installing, troubleshooting, repairing, and maintaining the property's facilities and equipment, ensuring a safe and functional environment for our guests.

This is a multi-tasking role that requires the ability to adapt quickly to ensure the smooth running of the property and satisfaction of our guests.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

We offer:
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Automatic Enrolment into a workplace pension scheme
• Apprenticeship programmes available
• Learning and Development Opportunities
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid

About Us

Mercure Dumfries Cargenholm House Hotel is the newest addition to Splendid Hospitality Group's portfolio, which opened in January 2023 and currently operates under a government contract. Situated in the serene countryside, Mercure Dumfries Hotel sits 2.5 miles away from the historic market town of Dumfries.

SHG is one of the UK's fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.

Role in our Family

Within Maintenance Technician, key to your role is:

• Undertake and manage various general maintenance tasks, including plumbing, electricity telecommunications, heat, carpentry and decorating
• Conduct routine inspection of premises and equipment and handle basic repairs and maintenance requirements.
• Inspecting building structures, equipment and assets performing reactive and preventive maintenance
· Perform task and deliver service with the highest level of discretion, aiming for minimal disruption and inconvenience for guests and visitors
• Actively seek to contribute to the comfort of guests and visitors
• Remain proactive and approach tasks and requests with a can-do-attitude
• Handle basis repairs and maintenance ; coordinate and oversee contractors and external providers ensuring they work in relation to service agreements and procedures
• Install, inspect and troubleshoot equipment, appliances and systems
• Maintain and replace heating, air conditioning and distribution systems as and when required
• Liaise with and supervise contractors and external providers to carry out work activities
• Assist in record keeping and keep daily log of repairs and maintenance of assets and equipment
• Respects Accor's Legionnaires' disease directive,
• Apply the Hotel's security regulations (in case of fire etc)
• Champion the Hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc),
• Actively contributes to the safety of people and property (ensuring safety exits remain clear of obstruction etc)
• Take responsibility for identifying areas of improvement within range of operation, including risk awareness
• Undertake appropriate training to develop increased expertise in the area of work concerned
• Report stock levels

Qualifications and Experience:

• Always present a compassionate and professional image
• Previous experience in a maintenance role, preferably within a hotel or similar environment.
• Basic knowledge of plumbing, electrical, and general building maintenance.
• A sound understanding of the main Health & Safety Regulations, including COSHH and risk assessment
• Strong problem-solving skills and the ability to work independently.
• Good communication and organisational skills.
• A proactive approach to identifying and solving maintenance issues.
• Have fire drill experience and willingness to be fire marshal (Not Essential as training will be provided)
• Have a driving licence and be able to drive

What Happens Next

Does this role suit your skillset? Apply now, this takes a second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group.

At Splendid, our goal is to offer exceptional experiences for both our guests and our staff. Our team members at Splendid are committed to creating memorable guest experiences while also maintaining a great work environment with well-kept facilities. We consistently achieve top-notch performance, making positive contributions to society and leaving a lasting impact. As the leading hospitality company in the UK, we prioritise integrity, agility, excellence, and diversity. We are dedicated to nurturing an inclusive culture where everyone can succeed. Come and find out why Splendid is the best choice for your next career opportunity.