Night Auditor

Splendid Hospitality Group built and opened Hotel Indigo York in July 2015. This boutique hotel is ideally located for both business and leisure travellers with its proximity to the city centre. Surrounded by culture and steeped in rich history, Hotel Indigo York shares its neighbourhood with the iconic historical sites of York.

The individual design reflects York's rich chocolate heritage of the chocolate founding families, Rowntree, Terry and Craven, and the city's stonework resonates throughout the hotel. Every room is stylish and uniquely designed to create a comfortable and inviting environment for guests. Our No. 88 Walmgate restaurant is the proud winner of IHG Best Breakfast not once - but twice!

Job Description

This role is essential in delivering the ‘wow’ factor to our guests during every interaction at the Front Desk.
You will support the smooth and efficient operation of the Hotel Indigo reception during the night shift, including preparing reports, handling daily banking, performing security checks, and assisting guests with any queries.

In addition, you’ll help serve snacks and drinks to guests, carry out general cleaning duties, and assist with setting up the breakfast buffet.
You’ll be expected to work in line with brand standards, following all necessary procedures to ensure maximum guest satisfaction.

This is a full-time role, working four nights on and three nights off, totaling 40 hours per week.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

28 holiday days
Flexible shift patterns
Automatic Enrolment into a workplace pension scheme
Heavily discounted hotel stays and food & beverage discounts
Use of worldwide IHG team member rates
Uniform
24/7 Employee Assistance Programme for you and your family

About Us

Hotel Indigo, York hotel is a unique and trendy hotel set in the heart of York. The hotel boasts 103 unique bedrooms, with a funky and trendy Restaurant and Bar named No.88 Walmgate.
The team is very passionate, enthusiastic, and very energetic! The culture in the hotel is very important, and that is; trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!
York Train station is easily accessible, the hotel is a 12 minute walk from the Train Station. There are plenty of drop off points all throughout York for bus routes in and out of the city, with a main bus route running past the hotel on Walmgate.

Role in our Family

Within Night Auditor ,key to your role is:

• To oversee the nights operations in the hotel, including check in and check outs
• To correctly follow all Health and Safety procedures including fire evacuations if required
• Serve Food and Beverage as and when required, when trained
• Handle any guest requests and enquires to ensure a positive outcome
• Ensure accurate and efficient nights operations including night audit.

• Ensure you have current knowledge of all room categories, room rates, packages, promotions, our neighbourhood, and other general product knowledge necessary to perform their duties

• To continually challenge yourself and others to get better every day by using initiative to help the day team make necessary changes
• To administer cash and float checks in an accurate manor and to report and implement any training identified through these checks.
• To ensure the security of our guests, other team members, themselves, and the hotel at all times during the evening.

What Happens Next

Does this role suit your skill set? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.