Housekeeping Porter

Fowey Hall Hotel, part of the Luxury Family Hotels group, is a luxury family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality. Our commitment to excellence extends to every aspect of our operation, including our housekeeping services.

Position Overview:

We are currently seeking a diligent and motivated individual to join our team as a Housekeeping Porter. As Housekeeping porter your role will assist the housekeeping team in cleaning and maintaining guest rooms, public areas, and other hotel facilities. You will work closely with other departments to ensure seamless turnover of bedrooms and interact with guests in a professional, friendly manner.

Key responsibilities:

• Transport and handle cleaning supplies, linens, and equipment efficiently.
• Respond promptly to guest requests and inquiries, providing excellent customer service.
• Ensure that all hotel areas are kept tidy and presentable at all times.
• Assist with the delivery of guest luggage as needed.
• Maintain cleanliness and organisation in storage and supply areas.
• Follow health and safety guidelines to ensure a safe working environment.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Report any maintenance issues or safety hazards to the appropriate team members.

Requirements:

Previous experience in a similar role preferred but not essential; training will be provided.
Strong attention to detail and ability to work independently.
Ability to work efficiently in a fast-paced environment while maintaining high standards of cleanliness.
Excellent communication and interpersonal skills with a positive and proactive approach to work.
Ability to lift and move heavy items safely.
Flexibility to work weekends and holidays as needed.
A friendly and professional demeanor.

 

Why work with us?

• Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

 

Part of the Luxury Family Hotel Group, Fowey Hall Hotel has recently undergone an extensive refurbishment all 60 bedrooms, Den, Restaurant, the introduction of an outdoor pool, relaxation rooms, treatment rooms and terrace overlooking the ocean.
We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.