Room Service Supervisor

The Marylebone is looking for a passionate and dedicated Room Service Supervisor to join our wonderful team. You will be responsible for assisting in managing all aspects of the Room Service Department in the operational function. You will lead the team in deleivering LQA, Forbes and Doyle Collection Service Standards. With a passion for guest experience and food and beverage knowledge, you will drive the success of the department.

Key responsibilities include:

• Consistent delivery of the brand and proud values during yours and your team’s interactions with the guests.
• Proactive maximisation of revenue through up-selling whilst delivering world-class service to your guests.
• To maintain a constant focus on quality - both in terms of the product and service offered.
• To have good knowledge of the menus available and be able to describe the ingredients, presentation and garnishes and make recommendations where appropriate.
• To assist with training and be a ‘buddy’ to new starters.
• To ensure the shift is well organized and that the team are allocated duties and that they are completed at the end of the shift.
• To take ownership of any guest issues raised and ensure adequate reporting of any incidents to prevent any reoccurring problems affecting the hotels performance.
• To establish and maintain the agreed standards of procedure in the tasks required to be performed in your department. Correct any areas of underperformance that may affect the guest.

The Perks of working for The Marylebone Hotel:

• Generous Service Charge
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.