Food & Beverage Reservations Manager

Are you a dynamic and experienced professional with a passion for delivering exceptional guest service in luxury hospitality? We are seeking a proactive and strategic F&B Reservations Manager to oversee and drive all food and beverage reservation activities across our three prestigious London hotels.

About the Role:
As F&B Reservations Manager, manage all booking systems, and partner closely with restaurant and hotel management to maximise covers and revenue. Your expertise will support seamless operations across multiple venues, ensuring an outstanding experience for guests while identifying and capitalising on new business opportunities. This is a pivotal role that combines leadership, operational excellence, and market insight to contribute to the growth of our vibrant London Hotels.

Key Responsibilities:

• Manage and optimise all F&B reservation activities across three London hotels, ensuring accuracy and efficiency.
• Oversee reservation systems integration and data consistency.
• Collaborate with F&B outlets, sales, and marketing to align reservations with promotions and events.
• Analyse reservation trends; prepare insightful reports to inform cluster-level decisions.
• Handle VIP and special guest requests with discretion and personalised service.
• Develop and enforce SOPs to maintain high operational standards.
• Manage budgets for reservation operations while ensuring cost control and efficiency.
• Innovate by implementing market intelligence and forecasting to drive revenue growth.
• Champion a unified booking infrastructure across the cluster for enhanced visibility and guest insights.

Skills and Experience:

• Proven experience managing F&B reservations in luxury or upscale hotels, preferably across multiple properties.
• Proficient with reservation platforms and CRM tools.
• Strong leadership skills with the ability to train and motivate teams.
• Excellent organisational, multitasking, and communication skills.
• Analytical mindset with capability to leverage data for business development.
• Problem-solving expertise and the ability to handle high-pressure situations professionally.
• Knowledge of the London hospitality market is an advantage.

 

 

The Perks of working for The Doyle Hotel:

• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.