Front Office Manager

The Front Office Manager is responsible for directing and controlling the activities of the Front Desk, Concierge and Guest Services staff.

They will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Doyle Collection’s policies.

• Serves as the guest ambassador and key point person to assist guests.
• Comply with any additional requests that may arise pertaining to Front Office duties.
• Will manage shifts at the Front Desk
• Manage the staff at the Front Office (Front Desk, Guest Services and Concierge). Direct activities of the Rooms Division Assistant Managers in conjunction with Director of Housekeeping to ensure communications and follow-up on any problems, guest requests or special requirements.
• Will report directly to Director of Front Office
• Interview, train and schedule staff. Provide better feedback and conduct performance evaluations along. Administer progressive discipline when needed.
• Monitor and assess revenue opportunities for the hotel and maximize red date conversion.
• Ensure strategic business decisions are achieved. Prepare and plan for Rooms Division revenue and expenses. Endeavor to maximize departmental profit and control costs. Contribute to the development of the hotel’s annual marketing plan, capitalize on all areas to increase revenues and improve image.

Preferred Qualifications and Skills

• We are looking for an individual who poses solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as role model for others by demonstrating appropriate business conduct and ethical principles.
• We are looking for candidates who are proactive, have a technical knowledge of generally accepted accounting principles.
• Ability to read, write and speak English is required.
• This position involves a heavy volume of organizational skill and ability to operate computer equipment and excellent Excel and Computer Skills. Paychex and Opera Systems knowledge would be ideal and greatly valued. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• 3-4 years luxury hotel experience in an operational role and managerial experience.
• Work authorization for the location is required.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

The Perks of working for The Dupont Circle Hotel

• Low-cost health benefits with eligibility on the first of the month following 60 days of employment
• 401k with Company match
• Free life insurance and short- and long-term disability benefits
• Paid Vacation, paid Holidays and Paid sick time
• Free meals on duty as well as breakfast to get you started and all-day tea and coffee for the caffeine lovers
• Great location with easy access to the Metro and commuter benefits
• Discounted hotel rooms in the UK, Ireland and USA for you, and your family and friends
• 50% off food when dining with the Doyle Collection
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays, and extra days off!)
• Quarterly employee parties, Christmas parties and regular team get togethers
• Wellness Perks and a free employee assistance program
• Plus more …

The Dupont Circle, Washington

The Dupont Circle Hotel in Washington DC is a luxury property located right on Dupont Circle in the nation's capital. Newly renovated the hotel has 327 chicly styled and luxuriously appointed guest rooms, with 12 bespoke penthouse suites located on the 9th floor of the hotel. Home to Pembroke Restaurant and Doyle Bar, the property also boasts almost 10,000 square feet of meeting and event space.

Equal Employment Opportunity

The Dupont Circle Hotel does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.