Hotel Room Attendant

Location Description

Crowne Plaza Marlow is a contemporary 4-star lakeside hotel offering stylish bedrooms, the AA Rosette Glaze Restaurant, Aqua Bar & Conservatory, and the Quad Wellness & Spa with pool, gym, and treatment facilities.

The hotel also features extensive meetings and events facilities for up to 450 delegates and is conveniently located near the M4, M40, and Heathrow, with easy access to Marlow, Windsor, and the Thames Valley area.

Job Description

As a Room Attendant, you will be responsible for ensuring guest lodges are cleaned, maintained, and presented to the highest standard. Your attention to detail and pride in your work will help create a welcoming and memorable stay for our guests.

Personal Attributes

• High attention to detail and cleanliness.
• Respectful, discreet, and guest-focused.
• Friendly and approachable with a strong work ethic.
• Organised and efficient under time pressure.

Key Responsibilities

• Clean and service guest lodges to luxury standards, including bedrooms, bathrooms, and outdoor terraces.
• Replenish amenities, towels, and linens as per The Reserve’s guidelines.
• Report any maintenance issues or missing items to your supervisor promptly.
• Respect guest privacy and ensure all interactions are warm, professional, and discreet.
• Support evening turndown service as and when required.
• Maintain cleanliness and organisation of housekeeping trolleys, storage rooms, and equipment.
• Follow all health & safety, COSHH, and cleaning protocols diligently.
• Work closely with Guest Services and other departments to meet guest requests and special requirements.
• Support sustainability and eco-friendly practices in daily tasks.

Troo Benefits

• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the IHG portfolio. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.