Guest Experience Executive

Role Responsibilities

The Guest Experience Executive is responsible for ensuring exceptional guest experiences assisting the Guest Experience Manager overseeing the Guest Experience team. This includes developing strategies to enhance the guest experience, managing guest interactions from pre-arrival to after departure, and providing leadership and support to the Guest Experience team.

• Develop and implement strategies to enhance the guest experience and ensure the hotel is meeting and exceeding guest expectations.
• Conduct regular audits of guest feedback and surveys, analysing results and making recommendations for improvements.
• To liaise with Concierge, Reception and Room Service teams to find opportunities to ‘surprise and delight’ our guests whenever possible.
• Greet VIP guests upon arrival and ensure a smooth check-in process, including room assignments and provide information on hotel facilities and services.
• To have good knowledge of the room types and be able to allocate accordingly anticipating guests needs and taking preferences in to account.
• Ensure that the on an individual basis the Hotel consistently meets or exceeds LQA, Forbes and The Doyle Collection standards and/or other hotel benchmarks for guest satisfaction and service quality.
• To be part of a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.

The Perks of working for The Marylebone Hotel:

• Upselling incentives
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.