Food & Beverage Operations Manager

Are you a hands-on and passionate Food & Beverage professional ready to lead and inspire a dynamic team? The Kensington Hotel, a distinguished luxury destination in the heart of London’s prestigious Kensington area, is seeking an experienced Food & Beverage Operations Manager to oversee our food and beverage outlets, including our restaurant and bar operations.

About the Role:
As the Food & Beverage Operations Manager, you will play a key role in delivering exceptional guest experiences across our food and beverage venues. You’ll be responsible for managing day-to-day operations, developing and supporting your team, and driving service excellence and business growth. This is an exciting opportunity for a proactive leader with a deep passion for hospitality and strong operational expertise who thrives in a fast-paced, high-standard environment.

Key Responsibilities:

• Lead, mentor, and develop a motivated food and beverage team across all outlets including restaurant and bar.
• Oversee daily food and beverage operations to ensure seamless service delivery and outstanding guest satisfaction.
• Maintain the highest standards of quality, service, and presentation throughout all F&B outlets.
• Collaborate closely with kitchen and front-of-house teams to ensure smooth coordination and exceptional service.
• Drive sales growth and profitability through effective team leadership and operational strategies.
• Manage staffing, scheduling, and training to maximise productivity and enhance team performance.
• Handle guest feedback promptly and professionally, resolving any service issues efficiently.
• Participate in budgeting, inventory control, and cost management to achieve financial targets.

What We’re Looking For:

• Proven experience as a Food & Beverage Operations Manager or similar role within upscale or luxury hospitality environments.
• Hands-on leadership style with a passion for coaching, training, and developing teams.
• Strong operational knowledge across restaurants and bars.
• Excellent communication, interpersonal, and organisational skills.
• Ability to work under pressure and adapt quickly to a dynamic, high-paced environment.
• Genuine commitment to delivering outstanding guest service.
• Experience working in London’s hospitality market is a plus.

The Perks of working for The Kensington Hotel:

• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

 

 

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.