Guest Service Agent

Main Purpose

As a proud member of our Guest Services team, you will serve guests in a friendly and efficient manner, ensuring that the guest receives a memorable stay at the hotel. You will assist in the smooth running of the front of house and guest services departments, ensuring that all tasks are completed to standard in a timely fashion. Your enthusiasm for delivering excellent service will shine through, and you will have the opportunity to excel in a luxurious property. 

Role responsibilities include:

• To ensure regular management of the reservation mailbox with answering in a timely and professional manner.
• To assist with all telephone maintenance and line issues and keep up to date logs of all maintenance calls along with maintenance of any internet and wireless systems. 
• To maintain a constant focus on quality - both in terms of the product and service offered.
• To develop and maintain a high level of bedroom product, Meeting and Events spaces and Food and Beverage outlets menus and opening hours knowledge and local area knowledge.
• To provide guests with a friendly and efficient warm welcome during each and every telephone call received at the hotel, following LQA, Forbes and hotel service standards

This is a full time role on a 5 over 7 shift basis.

The Perks of working for The Bloomsbury Hotel:

• Holiday allowance increasing with length of service up to 25 days
• Service charge on top of your salary, paid monthly
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Bloomsbury, London

Located in central London just minutes away from The British Museum, Theatreland, Soho and the designer boutiques and markets of Covent Garden, The Bloomsbury hotel sits at the heart of the historic and vibrant 18th century Bloomsbury. The Bloomsbury is the proud winner of 'Best Urban Hotel' in the 2017 Condé Naste Johansen's UK and Ireland Awards for Excellence.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.