Head Concierge

At The Kensington Hotel, part of The Doyle Collection and proudly recognised by the Forbes Travel Guide with a Four-Star rating, we deliver exceptional guest experiences defined by our values: Excellence, personal, Belonging and Warmth. We are seeking an experienced and highly personable Head Concierge to lead our concierge and lobby teams, ensuring every guest journey is seamless, intuitive and memorable from arrival to departure.

Key responsibilities

• Lead the concierge, door and lobby teams to deliver outstanding, Forbes-standard service
• Anticipate guest needs and handle requests with efficiency, professionalism and warmth
• Curate bespoke guest experiences, supported by strong local knowledge and connections
• Manage VIP and returning guests with a highly personalised approach
• Drive revenue through concierge services, partnerships and recommendations
• Maintain exceptional standards across all front-of-house areas
• Inspire and develop your team, embedding a culture of Excellence, personal, Belonging and Warmth
• Work closely with Front Office and Guest Relations to create a seamless guest journey

About you

• Gold Keys (Les Clefs d’Or) membership
• A natural host with a passion for luxury hospitality
• Proven experience in a senior concierge role
• A strong leader who brings out the best in their team
• Excellent communication and problem-solving skills
• Impeccable attention to detail and a proactive approach

The Perks of working for The Kensington Hotel:

• Service Charge 
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.