De Vere Latimer Estate
De Vere Latimer Estate has 205 bedrooms, 27 meeting and event spaces plus 30 acres of land for team building, a restaurant, bar, gym and swimming pool. Our teams at Latimer Estate know how to have fun at work whilst working hard to put our guests at the heart of everything they do. So we regularly say thank you to our colleagues: ice creams in hot weather, afternoon tea treats and Easter family parties are just some of the ways we show our appreciation.
Your Commute: we're just 5 minutes from J18 of the M25, but we are also close to public transport in the surrounding area, including Chalfont and Latimer station, making us accessible from Hemel Hempstead, Watford and High Wycombe.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Reservationist
Would you like to turn guest enquiries into memorable hotel experiences?
De Vere Latimer Estate are recruiting for a Reservationist to join the team on a full time basis.
As a Reservationist you will assist with our guests booking experience. You will respond to enquiries and help to secure guest bookings through providing exceptional service over the telephone and via email. You will input all reservations in to our booking system ensuring everything is recorded accurately and help to upsell additional items for our guests to enjoy during their stay. You will manage the reservations inbox day to day responding all enquires in a timely manner.
In return the role offers £27,000 per annun plus excellent benefits
What we look for in a Reservationist:
- Excellent verbal and written communication skills in order to positively respond to all guest enquiries
- The ability to upsell through an intuitive approach, making recommendations to enhance the guests stay and generate additional revenue, whether it be a room upgrade or dinner reservation
- An eye for detail to ensure every detail is considered and information is accurately recorded on our booking systems
- Experience in a similar role where you have delivered high standards of customer service
- Most of all, you will need a warm, friendly and genuine approach to positively represent De Vere and ensure everyone feels welcome
Benefits:
The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Reservationist.
- £27,000 per year
- Free meals on duty in our colleague dining facilities
- Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.e
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 28 days holiday each year (increasing annually up to 33 days)
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
- Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
