IMMEDIATE START | FULL-TIME 40 HOURS PER WEEK
We are looking for a dedicated and enthusiastic individual with a passion for events to join our team as a Sales & Events Executive at Vintry & Mercer Hotel, located in the heart of the City.
ABOUT THE ROLE
Your role as Sales & Events Executive will come with the following responsibilities:
• Responsible for selling and planning of events within the hotel, ensuring financial targets are achieved while delivering an smooth client experience from enquiry through to event delivery.
• Proactively respond to all event enquiries within 24 hours, ensuring leads are qualified, proposals are issued promptly, and follow-up activity is completed to maximise conversion
• Conduct client site inspections and maintain strong relationships throughout the sales process
• Ensure Opera and all relevant systems are fully updated with accurate client and booking information
• Maintain the booking system and third-party websites to ensure information is current and accurate
• Ensure detailed and accurate planning for each confirmed client event
• Share all relevant information on upcoming events with departments in advance, ensuring teams are fully briefed and operationally prepared
• Communicate effectively and work closely with the operations team to ensure all event requirements are understood and delivered to the highest standard
• Coordinate and lead weekly function sheet meetings to ensure all event-related information including room setup, catering requirements, AV needs, and service timings is clearly communicated to the operations team and relevant departments
• Monitor event progress and take ownership of resolving any issues or operational challenges that arise, ensuring solutions are implemented quickly and professionally with minimal impact on the client experience
• Communicate any last-minute event changes promptly and ensure final payment arrangements are agreed and deposits collected in line with the hotel’s contracting policy
• There will be an element of proactivity in this role as we grow the business this will include identifying and building strong relationships with 3rd party agencies, direct clients, and online event distribution platforms
• Provide occasional evening or weekend client hosting or entertainment, as required by business needs
• Maintain stationery, brochures, sales kits and all store items to an agreed par stock
• Cross-sell and support the hotel’s sister property (The Ampersand Hotel), which may include providing holiday or sickness cover where required
• To be flexible to carry out other duties and assignments as requested in line with the needs of the business
The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.
Functional Skills, Knowledge and Experience
• Previous experience in a similar role gained in a 4/5* hotel environment
• Familiarity with hotel booking or CRM systems (Opera or similar preferred)
• Professional, client-focused, and service-oriented
• Outstanding organisational & numerical skills
• Excellent communication skills (verbal & written)
• Able to work within a team and on own initiative (A Self Starter)
Social Skills and Experience
To possess the ability to communicate with guests and staff in order to project a positive image of the hotel. The ability to maintain hotel standards of work under pressure.
A LITTLE ABOUT US
VINTRY & MERCER (EST. 2019)
Vintry & Mercer is set in London’s Vintry Ward, among the livery halls, guilds and narrow streets that line the banks of the Thames.
This is where past and present intersects, where the long traditions of the trade and commerce come to life in the contemporary style of the hotel’s 92 bespoke rooms and suites.
The dynamism between old and new plays out again and again – in the hotel’s two restaurants, or the barrel-aged cocktails from the speakeasy bar, in the old traveller maps decorating walls, or the modern chandelier by Moooi.
It’s a hotel in the heart of the City, alive with the bustle of commerce and conversation that reflect its first-class location at the centre of the turning world.
If you feel you have what it takes to be a part of our unique team, have a passion for going that extra mile and have exceptional experience, then we would love to hear from you!
----------------
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
