Arcade - Head of Marketing

Head of Marketing - Arcade

Salary - Competitive

Schedule - Full Time

Experience - Previous experience as a Head of Marketing

Arcade Food Hall are seeking a Head of Marketing to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Head of Marketing looking for a role in an award-winning, critically acclaimed group.

Arcade Food Hall

Located just off Tottenham Court Road, in London’s Centre Point, Arcade Food Hall showcases our core philosophy of creating multiple unique brands, and championing emerging food and drink talent, all under one roof.

Nine new brands fill the space: Plaza Khao Gaeng, Arcade’s flagship southern Thai restaurant; Hero Indian Fast Food, serving up North Indian street food; Middle Eastern shawarma kitchen Shatta & Toum; American diner-style food at Manna; Indonesian street food from Bebek! Bebek!; day-to-night deli Arcade Provisions; and Japanese sushi and an omakase experience from Sushi Kamon. There is also the Benham & Froud Jelladrome from dessert connoisseurs Bompas & Parr.

Drinks come from our destination bar, and are inspired by a time of day: choose from Café, All Day Party, Timeless or Late Night Disco lists, which cover everything from the classic Manhattan to a Som Tam Mojito. A fully-packed calendar of events completes the line up.

The Position

We are looking for an experienced and passionate Head of Marketing to manage the day to day marketing functions with us at JKS Restaurants. The successful Head of Marketing will:

  • Oversee brand, marketing, community engagement, business development, content, social media and events.
  • Develop the marketing strategy in conjunction with the Director of Brand, Marketing and Communication across Arcade Food Hall Centre Point and future Arcade sites.
  • Build a marketing strategy that will grow Arcade Food Hall into a market-leading global brand.
  • Lead the development and implementation of marketing strategy, enabling the Marketing Team to hit long-term and short-term goals.
  • Build a comprehensive annual marketing roadmap including marketing calendars focusing on Arcade Food Hall and all the individual brands within the venue.
  • Work collaboratively with the team to define and implement marketing and brand strategy that meets and exceeds KPIs.
  • Work with stakeholders and partners across the company to execute marketing and communications plans.
  • Own the marketing budget with responsibility to demonstrate incrementality & positive ROI on spend.
  • Continually measure success through key performance metrics and tracking tools to provide market research, forecasts, competitive analysis, campaign results and consumer trends in order to translate results into actionable insights for the team.
  • Have P&L management accountability including direct responsibility for consistently growing revenue.
  • Work closely with creative, design and videography teams to create innovate campaigns and promotions.

Who you are

  • A leader and a mentor
  • A great communicator
  • Commercially driven
  • A proven ability to manage teams in a fast-moving, multi-layered business
  • Ability to manage a large number of stakeholders
  • Ability to manage and plan at both the strategic and operational levels
  • Critical thinking, strategic acumen, and market insight
  • Growth mindset with proven track record of developing and embodying a culture of rapid experimentation and continuous learning
  • You will need to have a broad knowledge of marketing across multi-platforms: print, digital, video, social media, performance media

Benefits & Culture

Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

Treat Yourself

  • Up to 50% off dining across JKS Restaurants
  • Retail & Takeaway Discounts
  • Code App Membership
  • Cost price wine through our suppliers
  • Perkbox - access to tons of retail discounts and our wellbeing hub

Look After Yourself

  • Discounted Gym Membership
  • Company Donations for your involvement with Charities
  • Employee Assistance Program
  • Access to Financial Advice
  • Wedding Gift & New-born Care Package - Celebrating your big occasions

Progress Yourself

  • Access to our fantastic L&D Calendar
  • A personalised learning & development plan to develop your skills and knowledge
  • Career progression with a fast-growing, critically acclaimed restaurant group.

Be Yourself

  • Additional holiday for every year with us (rising to 33 days)
  • Wagestream - stream your pay earlier
  • Employee referral scheme - paying up to £600 per referral
  • Staff parties & long service awards

The Group

JKS Restaurants was founded by siblings Jyotin, Karam and Sunaina Sethi in November 2008. The group has received critical acclaim and industry recognition since its inception, including 6 Michelin stars, 3 Michelin Bib Gourmands and one restaurant ranked in the World’s 50 Best restaurants.

The JKS portfolio currently includes Michelin Starred restaurants Trishna, Gymkhana, Kitchen Table, Sabor and Lyle’s; as well as cult favourites Hoppers, BAO, Brigadiers, Berenjak, and Bibi. Pubs include The Cadogan Arms and The George; and there are 9 brands that operate within Arcade Food Hall. The group also includes delivery brands Motu Indian Kitchen and Rice Error, and retail outfits Ambassador General Store, Hoppers Cash & Kari, Berenjak Bazaar, BAO Convni, Bubbleshop by Sandia Chang, and Flor Bakery.

JKS Restaurants offers a unique chance to either pursue a career in fine dining or develop within casual trend focused cuisine, with opportunities across all disciplines for those looking to progress their careers within a people focused, collaborative hospitality group.


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