Sales Executive (16 Hours)

Exciting opportunities await you at the Hilton Garden Inn Birmingham Airport.

Come and join our team and develop your career while providing a professional and energetic service to our members and hotel guests. This new build property is located at Birmingham International Airport and brings a vibrant sleeping option with 178 bedrooms. Our guests will find everything they need for a comfortable stay including our Restaurant - The Odyssey, a mini gym and meeting facilities. There's plenty of natural light and space to gather in the lobby, with high-tech meeting rooms to mix, mingle, and take care of business.

This could be your opportunity to work somewhere fast-paced and evolving, somewhere where you can be yourself, create memorable experiences for every guest and put your stamp on things. Are you outgoing, full of energy and enthusiastic? A natural born communicator? Are you passionate about offering excellent customer service? Then our fabulous Hilton Garden Inn could be the place for you.

The Role:

We’re looking for a Sales Executive to join our team on a part-time basis, onsite reporting into the General Manager.

You will know and understand what it means to deliver bright hearted hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will use your incredible personality to influence and confirm meetings, events, and more specifically looking after our large accommodation groups and upselling food and beverage offers to increase revenue on confirmed bookings. You will be dealing with a multitude of clients both local, European, and International. You will personally manage all aspects of the enquiry, from phone call to proposal, confirmation, and contracts, to billing and tracking and of course the delivery of the large group bookings.

You will always over deliver exceptional customer service, build rapport with our current client base, identifying new leads and repeat bookings by calling our past bookers. You will naturally always suggestively upsell when handling enquiries and maximising potential revenue and profitability for the hotel.

Attention to detail is an absolute must and consistency adhering to sales office SOPs, we will be a strong team player and have a can-do attitude. Living and breathing the Hilton sales engine to deliver exceptional revenue.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Benefits:

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.