Resort Host

Rockliffe

Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience refined fine dining, all within a restored eighteenth century estate designed for both relaxation and indulgence.

Job Title: Resort Host

Location: Rockliffe, Darlington

Salary: £26,832 per annum

Hours: 40 hours per week

Reports To: Resort Head Host

Job Purpose

The Resort Host is a key ambassador of Rockliffe, responsible for creating exceptional first and lasting impressions across the resort's food and beverage venues. As a visible and engaging presence, you will deliver warm, personalised service, anticipate guest needs, and create memorable experiences that reflect the luxury standards and hospitality for which Rockliffe is renowned.

Working closely with teams across the resort, the Resort Host plays an important role in enhancing the guest journey, providing knowledgeable recommendations, supporting special occasions, and ensuring every guest feels welcomed, valued, and well cared for throughout their visit.

Responsibilities:

• Deliver a warm, professional, and personalised welcome to guests across the resort's dining venues
• Act as a knowledgeable ambassador for the resort, confidently promoting dining experiences, facilities, events, and activities
• Build genuine relationships with guests, recognising returning visitors and creating memorable experiences
• Anticipate guest needs and provide thoughtful, proactive service throughout their visit
• Maintain a visible presence within guest areas, engaging with guests and offering assistance where required
• Support guest enquiries, reservations, and operational requests, ensuring a seamless experience at every touchpoint
• Assist with VIP visits, celebrations, and special occasions, ensuring personalised service and attention to detail
• Provide tailored recommendations based on guest preferences, enhancing enjoyment of the resort and its experiences
• Work collaboratively with teams across Food & Beverage, Front Office, Spa, Golf, and wider resort operations to deliver exceptional service
• Handle guest feedback and concerns professionally, resolving issues or escalating where appropriate
• Ensure guest-facing areas remain welcoming, immaculate, and reflective of the resort's luxury standards
• Uphold the highest standards of professionalism, presentation, health and safety, confidentiality, and guest care at all times

Why Join?

To be part of a fantastic team within a premium hospitality environment during an exciting period of transformation and growth.

Benefits:

• A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
• Pension Scheme (Aegon)
• Hospitality Rewards Scheme
• Life Assurance (Legal & General)
• Selected Discounts Across the Resort
• Enhanced Annual Leave for Long Service
• Annual Leave – 20 Days plus Bank Holidays
• Employee Assistance Programme (Hospitality Action)
• Staff Meals
• Uniform Laundry Service

“Our success is dependent on every single individual in our team”