Deputy or Assistant Restaurant Manager

Rockliffe Hall

Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience refined fine dining, all within a restored eighteenth century estate designed for both relaxation and indulgence.

Deputy / Assistant Restaurant Manager

Location: Rockliffe Hall, Darlington

Salary: £35,500-£44,000 per annum

Hours: 45 hours per week

Reports To: Restaurant Manager, Food & Beverage Manager and Director of Food & Beverage

Responsible For: Supervisors, Bar Staff, Waiting Staff and Support Staff

Job Purpose:

The Deputy / Assistant Restaurant Manager plays a key leadership role within one of Rockliffe Hall’s signature dining venues, supporting the Restaurant Manager in the delivery of exceptional day-to-day restaurant operations. This is a hands-on, service‑led position, focused on maintaining five-star hospitality standards, supporting team performance, and ensuring consistently outstanding guest experiences across all service periods.

Working as a visible leader on the restaurant floor, this role supports operational excellence, service quality, and team engagement. The Deputy / Assistant Restaurant Manager will supervise service, uphold standards, and step into greater responsibility when required, making this an ideal opportunity for an emerging or established hospitality leader within a luxury environment.

Key Responsibilities of the Deputy / Assistant Restaurant Manager:

• Support the Restaurant Manager in the effective daily operation of the restaurant across breakfast, lunch, and dinner service
• Supervise service during designated shifts, ensuring smooth execution and consistent five-star standards
• Assist with labour deployment and rota management, ensuring staffing levels align with business demands
• Support front‑of‑house stock control, including ordering, rotation, and reporting discrepancies
• Assist with financial procedures, including accurate billing, cash handling, and POS use
• Monitor service quality and operational standards, escalating issues where appropriate
• Work closely with kitchen teams to ensure timely, well-paced, and seamless food and beverage delivery
• Step into increased leadership responsibility when required, supporting continuity of standards and service
• Support the recruitment, induction, training, and ongoing development of front‑of‑house team members
• Lead by example on the floor, coaching and motivating teams during service
• Assist with performance conversations, feedback, and development discussions
• Maintain a visible presence in the restaurant, engaging confidently with guests and resolving concerns proactively
• Uphold brand standards across presentation, service etiquette, and guest interaction
• Support menu launches, tastings, briefings, and service innovation initiatives

Why Join?

To be part of a fantastic food and beverage team within a premium hospitality environment during an exciting period of transformation and growth.

Benefits:

• A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
• Pension Scheme (Aegon)
• Hospitality Rewards Scheme
• Life Assurance (Legal & General)
• Private Medical Insurance (WPA)
• Selected Discounts Across the Resort
• Enhanced Annual Leave for Long Service
• Annual Leave – 20 Days plus Bank Holidays
• Employee Assistance Programme (Hospitality Action)
• Staff Meals
• Uniform Laundry Service

“Our success is dependent on every single individual in our team”