Assistant Restaurant Manager

Assistant Restaurant Manager – Rialto

Location: Rockliffe, Darlington
Salary: £34,257 per annum
Hours: Full-time, 40 hours per week – weekends included
Reporting to: Restaurant Manager/Deputy Restaurant Manager 

Responsible for: Brasserie Food and Beverage Teams

An exceptional new restaurant. An exciting opportunity!

The Role:

To take ownership, together with the Deputy and Restaurant Manager, for the overall seamless operation, coordination and running of the Restaurant, Bar and Spa Juice Bar.

To support and be pro-active in a seamless guest service approach, shared through team training. Lead by example and exceed guest expectations by going the extra mile. To be the point of call, responsible and accountable for the running of the Brasserie when allocated to the running of a shift.

Your key responsibilities will include:

• To carry out and actively generate revenue and monitor progress within the Bar and Restaurant, through exciting, innovative using SMART goals
• To ensure daily duties are adhered to according to supervisor checklist
• Responsible for producing accurate beverage requisitions and recording wastage to ensure a GP target is maintained
• Ensure restaurant reservation systems are kept accurate and up to date,
• Responsible for Cash handling and adhering to banking procedures
• Efficient rostering, against budget versus guest service needs
• De-brief notes/minutes from meetings you have attended to be feedback initially via E-mail to the Manager & supervisor’s to be then fed back to team members.
• To encourage team to actively up-sell to generate additional revenue for the business
• Assist the Restaurant and Deputy Restaurant Manager with the recruitment and selection process of new team members, ensuring they receive an in-depth company and department induction
• Conduct regular job chats and annual appraisals, ensuring objectives and development plans are set for all team members
• Identify training needs within the team through observation and customer feedback and develop appropriate training plans
• Become an integral part of the hotel management operating team by attending weekly meetings and participating in duty management where necessary
• Ensure team members meet and exceed guest expectations and are encouraged to provide a “can do” attitude to service
• Ensure all team members attend any planned mandatory training
• Maintain the highest levels of service standards within the restaurant and bar
• Provide focus, direction and co-ordination to the team to ensure that the guest journey is seamless, and delivers the 5-star experience
• Ensure product knowledge is sufficient and appropriate for a 5-star venue operation
• Ensure guests in all areas are treated to a seamless dining experience from arrival to departure
• Maintain a high standard of cleanliness, ensuring that cleaning rotas are implemented, checked and completed on a daily basis

About You:

We are looking for an experienced restaurant team leader who can confidently balance exceptional guest experience. Target driven and actively control costs through planning and work with the department manager and deputy restaurant manager.

Above all, you will be someone who leads by example, takes ownership and shares our commitment to delivering an exceptional experience for every guest and member.

About Rockliffe:

Set within a beautiful 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort combining heritage, luxury and natural beauty.

Located in the peaceful village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, our resort offers an idyllic countryside setting alongside exceptional facilities.

Surrounded by sweeping views and beautifully maintained grounds, Rockliffe offers elegant bedrooms and a sense of understated luxury shaped by a warm northern spirit. Guests can enjoy our award-winning Spa, play on the longest golf course in the UK, and experience both elevated and relaxed dining, all within a restored eighteenth-century estate created for relaxation and indulgence.

Our Benefits:

• As part of the Rockliffe team, you can enjoy:
• A Day in the Life of a Guest Stay, including an overnight stay within your first six months
• Pension Scheme with Aegon
• Hospitality Rewards Scheme
• Life Assurance with Legal & General
• Selected discounts across the Resort
• Enhanced annual leave for long service
• 20 days' annual leave plus Bank Holidays
• Employee Assistance Programme through Hospitality Action
• Team Member meals whilst on shift
• Uniform laundry service

“Our success is dependent on every single individual in our team”