Service Delivery Manager

Service Delivery Manager (Estates & Facilities within the care home sector)
Location: Multi-site / UK Travel Required
Contract: Full-time
Reports to: Head of Estates

Care Concern Group is continuing an ambitious period of national growth, with more than 140 care homes across the UK and a rapidly expanding property portfolio.

As part of this growth, we are introducing a brand-new Service Delivery Manager role within our Estates function - a key operational leadership position focused on driving maintenance performance, compliance and service standards across our homes.

Working across a diverse estate of owned, leased and managed properties, you will lead multi-trade maintenance delivery, support operational teams and help ensure our environments remain safe, compliant and well maintained for residents and colleagues nationwide.

This is an exciting opportunity for an experienced estates or facilities professional to join a fast-moving organisation where you can genuinely influence operational performance and help shape how estates services are delivered at scale.

Contract

• £60,000 per annum
• Car allowance
• Pension
• 25 days annual leave & public holidays

What You’ll Be Responsible For

Service Delivery & Operations

• Overseeing reactive and planned maintenance across a large multi-site portfolio
• Leading multi-trade maintenance teams to deliver safe, compliant and high-quality services
• Ensuring works are completed on time, within budget and to agreed KPIs
• Monitoring performance, conducting quality audits and driving service improvements

Stakeholder Management

• Building strong relationships with Estates, Operations and Home Managers
• Acting as a key contact for operational estates matters across the portfolio
• Providing clear monthly reporting and supporting cross-functional collaboration

Compliance & Governance

• Supporting statutory compliance, Health & Safety and maintenance governance
• Ensuring contractor performance, accountability and regulatory compliance
• Supporting CAFM reporting, operational oversight and best practice standards

Continuous Improvement

• Identifying opportunities to improve efficiency, service quality and value for money
• Supporting operational improvements and contributing to long-term estates strategy
• Driving a culture of accountability, performance and continuous improvement

What We’re Looking For

We’re looking for an experienced estates or facilities professional with a strong background in managing multi-site maintenance operations within fast-paced environments. You will have proven leadership experience managing multi-trade teams, alongside a solid technical understanding of mechanical, electrical or building services.

The successful candidate will be confident managing contractors, suppliers and service performance while maintaining high standards of compliance, Health & Safety and operational delivery. Strong communication, stakeholder management and financial awareness are essential, along with experience using CAFM systems and managing operational budgets.

A full UK driving licence and willingness to travel nationally is required. Experience within healthcare, social care or care home environments would be advantageous, alongside professional memberships such as IWFM, IOSH or CIBSE and any project management experience.

Why Join Care Concern Group?

Care Concern Group is one of the UK’s fastest-growing care providers, combining national scale with an agile and forward-thinking approach.

This is an opportunity to join a growing organisation where you can genuinely influence estates service delivery, operational standards and resident environments across a large UK-wide portfolio.

Apply Now

If you are ready to take the next step in your estates and facilities career and help shape service delivery across one of the UK’s most ambitious care groups, we would love to hear from you.