Housekeeping Team Member

Rockliffe

Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience refined fine dining, all within a restored eighteenth century estate designed for both relaxation and indulgence.

Luxury is in the details. And sometimes, it’s the details a guest never sees that matter most.

Rockliffe stands at a defining moment.

With a landmark multimillion-pound transformation already underway, the coming months will see us reimagine the entire resort experience – creating a place where quiet luxury meets northern spirit.

As we embark on this exciting next chapter, we’re looking for passionate people to join us on the journey.

We’re now seeking Housekeeping Team Members to become part of our Housekeeping team, with a variety of opportunities.

The Role

Housekeeping is at the heart of the five-star experience at Rockliffe.

From the moment a guest opens the door to their room, every detail should feel considered. Beautifully presented bedrooms, immaculate bathrooms, crisp linen and those finishing touches that make everything feel effortless.

As a Housekeeping Team Member, you’ll take pride in creating that experience.

You’ll be responsible for servicing allocated guest bedrooms and helping maintain the exceptional standards of cleanliness and presentation expected throughout a five-star luxury resort.

Your day will include:
• Preparing and servicing guest bedrooms to our five-star standards
• Cleaning and presenting bedrooms and bathrooms beautifully
• Maintaining immaculate standards across guest and public areas
• Ensuring every room is welcoming, comfortable and ready for our guests
• Organising your equipment and supplies so you can work effectively throughout your shift
• Identifying anything that needs attention and communicating with the wider Housekeeping team
• Working alongside colleagues across the resort to deliver an exceptional guest experience
• Taking pride in the small details that turn a beautifully clean room into a luxury experience

About You
Experience is welcome. Attitude is essential.

You may already have housekeeping experience within a hotel or luxury environment, or you might be looking for an opportunity to begin your career in hospitality.

Either way, we’re looking for people who care about doing things properly.

You’ll have an eye for detail, high personal standards and take genuine satisfaction from seeing a room transformed and ready to welcome its next guest.

You’ll be someone who is:
• Proud of delivering work to an exceptional standard
• Reliable, organised and comfortable working at pace
• Naturally attentive to the little details
• Positive and willing to be part of a supportive team
• Comfortable working independently and taking responsibility for your allocated rooms
• Passionate about contributing to a brilliant guest experience

We’ll provide the training and support you need to understand our standards and become part of the Rockliffe way of doing things.

Why Rockliffe?

This is an exciting time to join us.

We’re creating the next chapter of Rockliffe, and we’re looking for visionary minds and grounded hearts to help bring it to life.
People who notice the small details. Who find meaning in creating moments that matter. And who take pride in thoughtful excellence.

In return, you’ll enjoy a range of benefits designed to look after you while helping you develop your career, including:
• Gratuities and tips
• Free on-site parking
• Spa and gym access
• Generous savings on spa treatments, dining, retail and resort experiences
• Exclusive team accommodation rates and reduced friends & family stays
• Access to Hospitality Rewards
• Employee Assistance Programme and health & wellbeing support
• Pension scheme and life assurance for eligible team members
• Long-service recognition, including additional leave and bonus rewards
• Training and development, from online learning through to accredited qualifications

Be Part of What Comes Next

You don’t need to be the person standing at Reception to create an unforgettable welcome.

Sometimes it’s the perfectly prepared room, the immaculate bathroom, the carefully placed finishing touches and the feeling a guest gets when they walk through the door.

That’s where you come in.

If you take pride in the details and would love to be part of the next chapter of one of the North East’s leading luxury resorts, we’d love to hear from you.

Join us on the journey at Rockliffe.

 

Benefits

Discover the treasures of Durham, the drama of the North East coastline, and the rugged beauty of the North Yorkshire moors.

Home to vibrant towns, picturesque villages, gorgeous countryside and stunning coastline, we're more than just a pretty face.

Get ready to explore and enjoy North East England, which is bursting with surprises!

• Close to National Trainline, Edinburgh to London line, Local regional trains
• Local Bus routes through the region