Waiter

Waiter

Location: Rockliffe, Darlington

Salary: £26,832 per annum

Hours: Fulltime – 40 hours per week, including weekends

Reporting to: Restaurant Manager

Job Purpose:

The Waiter will be responsible for delivering exceptional food and beverage service within Rockliffe restaurants. This is a hands-on, guest-focused role where attention to detail, professionalism and genuine hospitality are at the heart of every interaction.

Key responsibilities of the Waiter:

• Deliver exceptional food and beverage service throughout breakfast, lunch and dinner
• Prepare restaurant sections to the highest standard prior to service, ensuring all mise en place is complete
• Accurately take food and beverage orders using the restaurant POS system
• Serve food and beverages efficiently, confidently and professionally
• Ensure bills are processed accurately and in accordance with company procedures
• Maintain excellent product knowledge to confidently answer guest questions and make recommendations
• Support colleagues across the restaurant to ensure smooth and efficient service
• Assist with the preparation and resetting of the restaurant before, during and after service
• Work collaboratively with colleagues to deliver exceptional service
• Support supervisors and managers in maintaining operational standards
• Communicate effectively with the kitchen, bar and host teams throughout service
• Demonstrate a positive attitude and willingness to assist colleagues during busy periods
• Take ownership of personal development and actively participate in training sessions
• Contribute to a professional, respectful and supportive working environment
• Deliver warm, friendly and personalised service to every guest
• Build genuine rapport with guests, creating memorable dining experiences
• Demonstrate excellent knowledge of menus, beverages, wine and daily specials
• Confidently recommend food and beverage pairings to enhance the guest experience
• Anticipate guest needs and respond promptly to requests
• Handle guest queries and concerns professionally, referring more complex issues to management where appropriate
• Maintain immaculate presentation of tables, service stations and the restaurant environment throughout service
• Consistently uphold Rockliffe's luxury hospitality standards
• Follow all health, safety and food hygiene procedures at all times
• Ensure allergen information is communicated accurately, and food safety procedures are followed
• Maintain clean, organised and safe working areas
• Report hazards, accidents or defective equipment immediately
• Promote responsible alcohol service in accordance with licensing legislation
• Maintain exceptional personal presentation, grooming and uniform standards
• Handle guest information responsibly and confidentially
• Comply with GDPR and company data protection policies at all times
• Report any data protection concerns immediately
• Ensure confidential information is only shared where appropriate

About Us:

Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.

Why join?

To be part of an exceptional team within a premium hospitality environment during an exciting period of transformation and growth.

Benefits:

• A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
• Pension Scheme (Aegon)
• Hospitality Rewards Scheme
• Life Assurance (Legal & General)
• Selected Discounts Across the Resort
• Enhanced Annual Leave for Long Service
• Annual Leave – 20 Days plus Bank Holidays
• Employee Assistance Programme (Hospitality Action)
• Staff Meals
• Uniform Laundry Service

“Our success is dependent on every single individual in our team”