People Team Assistant (Apprenticeship)

Rockliffe

Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience refined fine dining, all within a restored eighteenth century estate designed for both relaxation and indulgence.

People Team Assistant (Apprenticeship)

This role can be the start of something exceptional.

At Rockliffe, we believe careers are built by giving people the opportunity to learn, grow and discover what they’re capable of.
As we enter an exciting new chapter for our resort, we’re looking for an enthusiastic People Team Assistant to join our People Team and begin their own journey with us.

This is an entry-level role, so you don’t need previous HR experience. What we’re looking for is someone with the right attitude; organised, curious, confident with people and excited to learn.

What is exciting is this role also offers an Apprenticeship - for 18 months, you’ll work alongside our People Team while completing a Customer Service Level 2 qualification, combining structured learning with real experience in a busy five-star luxury hospitality environment.

The Opportunity

Our People Team looks after the people who look after our guests.

From helping someone apply for their first role with us to welcoming new starters, organising training, supporting our managers and helping create a great place to work, there’s a huge amount that happens behind the scenes.

You’ll get to be part of it.

Working alongside our HR Manager, People Business Partners and People Development Manager, you’ll learn how a professional People function operates while developing skills that can help you build your future career.

You’ll gradually gain experience in areas including:

• Welcoming and supporting new team members

• Helping organise interviews and communicating with candidates

• Supporting recruitment and onboarding administration

• Responding to everyday questions from our team

• Helping maintain employee records and People systems

• Preparing letters, documents and communications

• Organising diaries, meetings and appointments

• Helping coordinate training courses and development sessions

• Sending invitations and information to colleagues attending training

• Maintaining training and attendance records

• Supporting team engagement, wellbeing and People activities

• Learning how we protect confidential and personal information

• Providing great internal customer service to colleagues across Rockliffe 

As your knowledge and confidence grow, so will the responsibilities we give you.

Your Apprenticeship

This isn’t simply a job; it’s an opportunity to earn while you learn.

During the15-month programme, you’ll work towards your Customer Service Level 2 qualification, developing skills you can use throughout your career.

You’ll have structured learning alongside your role, with support from your apprenticeship provider and the Rockliffe People Team.

By the end of the programme, you’ll have gained a recognised qualification alongside valuable experience working within the People function of a five-star luxury resort.

Who Are We Looking For?

Experience isn’t what will make you stand out. Your attitude will.

You might be leaving school or college, looking for your first professional role, or simply ready to start a new career and learn something different.

We’re looking for someone who is:

• Friendly, approachable and enjoys working with people

• Curious and keen to learn

• Organised and good at keeping track of the details

• Comfortable using computers and willing to learn new systems

• Confident communicating with different people

• Reliable and willing to take responsibility

• Happy to ask questions when they don’t know something

• Professional and able to understand the importance of confidentiality

• Positive and willing to get involved

• Excited about developing their skills and building a career

You don’t need to know everything on day one.

That’s what the apprenticeship is for.

What we do ask is that you arrive ready to learn, contribute and make the most of the opportunity.

Why Rockliffe?

There couldn’t be a more exciting time to start your career with us.

Rockliffe is undergoing a landmark multimillion-pound transformation as we reimagine the resort experience and create a place where quiet luxury meets northern spirit.

But creating something exceptional takes exceptional people.

You’ll join a People Team that will support your development, encourage you to ask questions and give you the opportunity to experience different areas of People and HR as your confidence grows.

You’ll also become part of the wider Rockliffe team and enjoy the benefits and experiences that come with working within one of the region’s leading luxury resorts.

Where Could It Take You?

This apprenticeship could be the first step towards a career in People and Human Resources, Learning & Development, Recruitment, Employee Experience, Hospitality Management or many other areas of business.

What happens next will depend on you.

Bring the enthusiasm and willingness to learn, and we’ll give you the opportunity to start building the skills, experience and confidence for your future.

Ready to start your career?
Join Rockliffe as our Apprentice People Team Assistant and make your first step count.

Why Join?

To be part of a fantastic team within a premium hospitality environment during an exciting period of transformation and growth.

Benefits:

• A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
• Pension Scheme (Aegon)
• Hospitality Rewards Scheme
• Life Assurance (Legal & General)
• Selected Discounts Across the Resort
• Enhanced Annual Leave for Long Service
• Annual Leave – 20 Days plus Bank Holidays
• Employee Assistance Programme (Hospitality Action)
• Staff Meals
• Uniform Laundry Service

“Our success is dependent on every single individual in our team”