Bartender

Bartender

Location: Rockliffe, Darlington

Salary: £26,832 per annum

Hours: Fulltime – 40 hours per week, including weekends

Reporting to: Restaurant Manager

Job Purpose:

The Bartender will be responsible for delivering exceptional beverage service within Rockliffe’s flagship restaurant, creating memorable guest experiences through outstanding hospitality, expert product knowledge and exceptional attention to detail.

Key responsibilities of the Bartender:

Business

• Prepare and serve cocktails, wines, beers, spirits, coffees and non-alcoholic beverages to the highest standards.
• Ensure the bar is fully prepared prior to service, maintaining excellent mise en place and presentation throughout the shift.
• Maintain consistency in drink preparation, presentation and service standards.
• Process orders, billing and payments accurately using the POS system.
• Support stock replenishment, stock rotation and the organisation of the bar throughout service.
• Maintain high standards of cleanliness and presentation across the bar, glassware and beverage displays.
• Work closely with restaurant colleagues and the kitchen team to ensure smooth and efficient service.
• Maintain excellent knowledge of wines, cocktails, spirits, beers, coffee and the Rialto beverage offering.
• Support the achievement of departmental revenue targets through confident recommendations and effective upselling.

Team

• Work collaboratively with colleagues to deliver exceptional service throughout the restaurant.
• Support supervisors and managers in maintaining operational standards.
• Communicate effectively with the floor team and kitchen throughout service.
• Demonstrate professionalism, enthusiasm and a positive attitude at all times.
• Participate fully in training sessions, tastings and menu briefings.
• Contribute to a respectful, supportive and motivated working environment.

Guest Experience & Quality

• Deliver warm, friendly and personalised service to every guest.
• Create memorable dining experiences through engaging conversation and attentive hospitality.
• Demonstrate excellent knowledge of wines, cocktails, beers, spirits and food pairings.
• Confidently recommend beverages that complement guests' dining experiences.
• Prepare drinks with precision, consistency and attention to detail.
• Anticipate guest needs and respond promptly to requests.
• Handle guest feedback professionally, referring concerns to supervisors where appropriate.
• Ensure the bar and restaurant environment remain clean, organised and welcoming throughout service.
• Consistently uphold Rockliffe's luxury hospitality standards.

Health & Safety

• Follow all health, safety and food hygiene procedures at all times.
• Promote responsible alcohol service in accordance with licensing legislation.
• Maintain clean, safe and organised bar and service areas.
• Follow allergen procedures and ensure beverages are prepared safely and accurately.
• Report hazards, accidents or defective equipment immediately.
• Maintain exceptional personal presentation, grooming and uniform standards.

Data Protection

• Handle guest and employee information responsibly and confidentially.
• Comply with GDPR and company data protection requirements at all times.
• Report any data protection concerns immediately.
• Ensure confidential information is shared only on a need-to-know basis.

About Us:

Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.

Why join?

To be part of an exceptional team within a premium hospitality environment during an exciting period of transformation and growth.

Benefits:

• A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
• Pension Scheme (Aegon)
• Hospitality Rewards Scheme
• Life Assurance (Legal & General)
• Selected Discounts Across the Resort
• Enhanced Annual Leave for Long Service
• Annual Leave – 20 Days plus Bank Holidays
• Employee Assistance Programme (Hospitality Action)
• Staff Meals
• Uniform Laundry Service

“Our success is dependent on every single individual in our team”