The Sofitel London Gatwick is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

Guest Relation Manager

£25,225 + benefits and generous monthly service charge

We treat our people like family and our guest like royalty!

We are looking for a Guest Relation Manager who will represent our brand by delivering and exceeding our guest expectations.

What we are looking for:

Previous experience as a Guest Relation Manager or Supervisor in a hotel would be beneficial but not essential
Your passion will be to wow our guest with amazing service and efficient check in and out.
You will be obsessed about brand standards and genuinely care about guest experience and exceeding guest expectations.
You are a great leader and strive to develop the reception team
You will have the ability to remain calm during difficult situations or in a very busy environment
A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera/MARSHA or OnQ).

What do we offer:

Our Guest Relation Manager receive some excellent Company benefits:

A very competitive salary
28 days paid holiday with an extra 5 days, following 5 years’ service
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Uniform and Complimentary Dry Cleaning
Free Meals on shift
Unrivalled Career Progression prospects

Apply now to be our new Guest Relation Manager!

Apply Now

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