happy Arora Hotels staff

We treat our team like family and our guest like royalty!

At the InterContinental London – The O2, we are passionate about exploration and discovery.

Located on London’s vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK’s largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 will open a second ballroom in the first half of 2023, making it the largest hotel conference venue in London.

Groups Reservations

£25,000 per annum

We treat our team like family and our guests like royalty!

We are looking for a Groups Executive who will delight our guests with sincere, attentive service.

The Groups Executive will be responsible for handling group reservations enquiries and managing group reservations made by phone or e-mail efficiently and accurately, maximising sales and handling all requests.

What we are looking for:

  • Previous experience as a Reservation/Groups Agent or Receptionist in a hotel would be essential.
  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Knowledge of reservations systems (Opera/Marsha/OnQ) would be desirable.
  • Knowledge of Salesforce Delphi would be beneficial but not essential.
  • Your communication skills will be exceptional in order to flawlessly connect with guests from all over the world - fluent level of spoken English is essential.
  • You will be obsessed about brand standards and genuinely care about guest experience before, during and after their stay.
  • You will have the ability to remain calm during difficult situations or in a very busy environment.

What do we offer?

All our Groups Executives receive some excellent company benefits:

  • A competitive salary.
  • Quartlery service charge.
  • 28 days paid holiday with an extra 5 days, following 5 years’ service.
  • Discount in Food & Beverage Departments in The Hotel.
  • Earn £5 when a Customer/Guest mentions you on Trip Advisor.
  • Several Events in a year for Employees.
  • Discounted hotel room rates across IHG Worldwide, for you and friends and family.
  • Fantastic Training and Development opportunities.
  • Uniform and Complimentary Dry Cleaning.
  • Free Meals on shift.
  • Pension cover.

Apply now to be our new Groups Executive and join our team!

We can’t wait to meet you! 

Apply Now

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