Meetings & Events Sales Coordinator

We treat our people like family and our guest like royalty!

Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine dining options, guests can indulge in – and celebrate – the French way of life at Sofitel.

We are looking for a Meetings & Events Sales Coordinator to support the Meeting & Events team with efficiently dealing with enquiries, planning and guest room bookings to ensure maximum yield and customer satisfaction.

Duties & Responsibilites

• To process & manage M&E group reservations to ensure maximum occupancy and accuracy ensuring that all possible information is recorded, i.e. check in date,
• Taking and processing of internal meeting room requests in Opera
• Prepare and distribute weekly Meeting & Events reports, including data analysis
• Provide administrative support to the team and M&E Sales and Planning Manager
• To manage the process of all Accor and Arora International associated membership card schemes
• To accurately file all information regarding advance reservations and past bookings
• When requested to send a confirmation to advance reservations
• To ensure ultimate accuracy of information on a reservation, e.g. rate, account instructions, origin codes, country codes, etc
• Ensure all guest and colleague queries or requests are handled in a polite, efficient and courteous manner
• Ensure a high level of liaison is maintained between all other hotel departments as necessary
• Assist with site visits, menu tastings & pre and post con meetings
• Directly answer all incoming meetings and events, and group opportunities & meet walk-in potential customers for small to medium bookings
• Ensure exemplary levels of guest service are consistently maintained
• To ensure a high level of product knowledge of meeting and events, Hotel and the local area
• To maintain impeccable standards of appearance and grooming, wearing the company uniform and badges at all times.

What we are looking for

• You are passionate about hospitailty with a desire to progress your career
• You like to exceed guest expectations and provide great customer service
• You are flexible to work early shifts, late shifts and weekends
• You are comfortable to work under pressure in a fast paced team environment
• Confident sales skills; ability to negotiate; strong problem-solving skills, and ability to seek solutions.
• Previous experience of working within a luxurious hospitality market is desrired but not essential

What we offer

• Competitive salary
• Enhanced holiday allowance after 5 years' service
• Discounted hotel room rates across our hotels, for you and your friends and family
• Training and career opportunities
• Excellent employee facilities including dedicated restaurant
• A range of Accor Hotels Benefits

Apply now to be our Meetings & Events Sales Coordinator!

* Annual salary includes estimated annual service charge of £1,920