happy Arora Hotels staff

Assistant Reservations & Royal Service Manager

Competitive Salary

We treat our people like family and our guests like royalty!

Located in a beautiful country setting with over 200 bedrooms including 30 opulent suites, the hotel will also feature indulgent dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.

Fairmont Windsor Park are looking for an Assistant Reservations & Royal Service Manager devoted to turning moments into memories for our guests.

The ideal candidate will be fully accountable for all hotel reservations, including rooms, dining, activities, and spa bookings. The focus will be on exceeding the expectations of the guest and providing the best possible experience incorporating brand standards at all times. The Assistant Reservations & Royal Service Manager will be responsible for leading the team, ensuring all enquiries made by phone or e-mail are recorded accurately and processed in a timely manner, maximising sales, room occupancy rates and yielding revenues in conjunction with financial objectives.

What we are looking for:

  • At least 2 years’ experience in a reservations assistant manager or supervisory role
  • Previous experience in a luxury hotel capacity preferred
  • Problem solving, analytical, reasoning, motivating, organizational and training abilities
  • An enthusiastic, self-motivated person with excellent communication skills; demonstrated ability to interact with customers, OTA's, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Excellent knowledge of reservations, property management systems (Opera PMS) and Microsoft Office suite would be desirable
  • Highly motivated to take personal responsibility and initiative, always clearly communicating with both customers and colleagues
  • Previous experience using a hotel switchboard would be an advantage

What do we offer:

  • A very competitive salary
  • Enhanced holiday allowance after 5 years' service
  • Discounted hotel room rates across our hotels, for you and your friends and family
  • Training and career opportunities
  • Excellent employee facilities including dedicated restaurant
  • A range of Accor Hotels Benefit

Apply now to be our new Assistant Reservations & Royal Service Manager!

Apply Now

Email this job to a friend