happy Arora Hotels staff

Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.

Head Concierge

£22,430 per annum, plus service charge

To ensure that guests receive the warmest welcome and that they feel safe and looked after from arrival to departure while experiencing traditional hospitality in the five-star environment of a country house.

Overview of the role

To ensure guest arriving and leaving the building are greeted and helped in a professional, courteous way.

To oversee the smooth running of the car parking areas, organise valeting, and reserve parking area.

To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.

To ensure the Luggage Porters and Door Staff possess sufficient local knowledge to be able to provide information about local transport, entertainment, and leisure.

To ensure the Luggage Porters and Door Staff are aware each day of the in-house activities, conferences and functions taking place in the hotel and are able to assist guests with their arrangements.

To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Head of Department

 

 Who we are looking for

Previous experience of working within a Concierge team at supervisory level
Excellent customer service skills
Ability to communicate effectively at all levels
Ability to manage the team and prioritise tasks
Willing to go the extra mile to ensure that our guests have a truly memorable experience
Full driving licence required for this role

Working hours

Full time, 40 hours per week (shifts)

Arora Benefits

• Competitive salary + Services Charge*
• 28 days paid holiday with an extra 5 days, following 5 years’ service
• Discounted hotel room rates across our hotels
• Valuable Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free meals when on shift
• Pension cover
• Staff Accommodation (subject to availability)
• Career Progression prospects

 *Service charge is dependent on hours worked and sales performance and is not guaranteed.


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