IT Support Engineer
High Wycombe, office-based c. 4 days per week
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamourous yet wearable fashion trends. Relaxed Glamour was born.
As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.
Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.
If you want to join us on the next chapter of our story, you’re in the right place. This is an exciting opportunity for an IT Support Engineer to join our team, providing exceptional technical assistance to our teams across the Head Office and all stores. With excellent problem-solving abilities, you will be excited by the prospect of ensuring and maintaining the smooth operation of Mint Velvet’s IT infrastructure.
Our Values:
With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.
The Role:
- Diagnosing and resolving technical issues, installing and configuring software and hardware, including operating systems
- Providing technical assistance and support related to technical systems, primarily on-site and additionally via phone, email and remote
- Troubleshooting network connectivity issues, including routers & switches
- Collaborating with team, documenting technical issues and take ownership of escalating issues to the appropriate resource
- Creating and maintaining comprehensive documentation and guides for troubleshooting and procedures
- Creating & managing user accounts, permissions and access rights in various systems and offer technical training and support to employees as needed
- Staying updated with advancements in technology and recommending upgrades or improvements
- Administering On-Prem AD, Azure AD/Entra IDConfiguring Microsoft MDM services, Cloud services i.e. SharePoint, Google Cloud
- Troubleshooting DNS, DHCP and TCP/IP issues
To join our vibrant and fast-growing business, you will:
- Have proven experience working in an IT Support role, or similar position, with a customer-first mindset
- Be confident multi-tasking and prioritizing tasks, in a fast-paced environment
- Understand Networking fundamentals and strong knowledge of systems
- Be proficient in troubleshooting hardware, software and network issues
- Have excellent communication and interpersonal skills
- Experience with ticketing systems and remote support tools is an advantage, but not essential
You'll be rewarded with:
- Competitive starting salary and great career prospects in a fast paced and growing business
- 25 days holiday plus bank holidays and an additional day off on your birthday
- Company-funded private health insurance and access to Smart Health
- Life assurance
- Discretionary bonus scheme
- 50% staff discount
- Interest-free Season ticket loan
- Summer hours - 3pm finishes every Friday throughout June, July & August
- Bespoke induction support and ongoing development to help you thrive in your new role
- A welcoming and inspiring work-environment - take advantage of Yoga classes, social activities, an early finish on pay day and more