happy Arora Hotels staff

Membership Manager

Competitive Salary

We treat our people like family and our guests like royalty!

Located in a beautiful country setting with over 200 bedrooms including 30 opulent suites, the hotel will also feature indulgent dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.

Fairmont Windsor Park are looking for a Membership Manager devoted to turning moments into memories for our guests, responsible for ensuring all our guests, in particular our members experience outstanding customer service.

The Membership Manager will be responsible for attracting new members to the hotel, reaching agreed targets and delivering and maintaining a luxury membership offering and guest experience. The Membership Manager will also educate the other team members on guest/member profiles and preferences to ensure exceptional and dedicated guest service and care, being the embodiment of the brand pillars; community, authenticity and transformational experience.

What we are looking for:

  • Interactive and engaging professional with a natural ability to build relationship with members and colleagues alike.
  • Strong experience in managing and coaching a team and therefore will be prepared to manage a future memberships team
  • Courteous and welcoming, professional with a proven track record in guest service excellence
  • Previous experience in CRM, membership sales within a luxury hotel/private members club is an asset.
  • Experience in working in a guest focused environment with the ability to deliver outstanding and memorable customer service.

What do we offer:

  • A very competitive salary and bonus scheme
  • Enhanced holiday allowance
  • Discounted hotel room rates across our hotels, for you and your friends and family
  • Training and career opportunities
  • Excellent employee facilities including dedicated restaurant
  • A range of Accor Hotels Benefits

Apply now to be our new Membership Manager!

Apply Now

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