happy Arora Hotels staff

Reservations Agent

Up to £24,280*

We treat our team like family and our guest like royalty!

Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine dining options, guests can indulge in – and celebrate – the French way of life at Sofitel.

We are looking for a Reservation Agent who will delight our guests with sincere, attentive service.

The Reservation Agent will be responsible for recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates.

 What we are looking for:

  • You will answer all reservation requests in a courteous and efficient manner
  • You will have the ability to remain calm during difficult situations in a very busy environment
  • Knowledge of Opera and Marsha would be beneficial but not essential
  • Excellent command of English, other languages would be an added advantage
  • Knowledge of reservations systems (Opera/Marsha/OnQ) would be desirable
  • Previous experience as a Reservation Agent or in Front Office in a hotel would be beneficial but not essential

What do we offer?

All our Reservation Agent receive some excellent company benefits:

  • A very competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Uniform and Complimentary Dry Cleaning
  • Free Meals on shift
  • Unrivalled Career Progression prospects

Apply now to be our new Reservation Agent and join our team!

* Annual salary includes estimated annual service charge of £1,920


Apply Now

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