Reservations Supervisor

We treat our people like family and our guests like royalty!

Located in a beautiful country setting with over 200 bedrooms including 30 opulent suites, the hotel will also feature indulgent dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.

Fairmont Windsor Park are looking for a Reservations & Royal Service Supervisor devoted to turning moments into memories for our guests. We have an exciting opportunity for a Reservations & Royal Service Supervisor dedicated in delivering memorable service all day every day. The Reservations & Royal Service Supervisor will be leading and supervising a team responsible for recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates.

What we are looking for:

• At least 1 year experience supervising a reservations team required
• Previous experience in a luxury hotel capacity preferred
• Problem solving, analytical, reasoning, motivating, organizational and training abilities
• Excellent communication skills; demonstrated ability to interact with customers, OTA's, employees and third parties that reflects highly on the hotel, the brand and the Company
• Excellent knowledge of reservations, property management systems (Opera PMS) and Microsoft Office suite would be desirable
• Previous experience using a hotel switchboard would be an advantage

What do we offer:

• A very competitive salary
• Enhanced holiday allowance after 5 years' service
• Discounted hotel room rates across our hotels, for you and your friends and family
• Training and career opportunities
• Excellent employee facilities including dedicated restaurant
• A range of Accor Hotels Benefits

Apply now to be our new Reservations & Royal Service Supervisor!