Reservations Agent

We treat our team like family and our guest like royalty!

Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine dining options, guests can indulge in – and celebrate – the French way of life at Sofitel.

We are looking for a Reservation Agent who will delight our guests with sincere, attentive service.

The Reservation Agent will be responsible for recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates.

 What we are looking for:

• You will answer all reservation requests in a courteous and efficient manner
• You will have the ability to remain calm during difficult situations in a very busy environment
• Knowledge of Opera and Marsha would be beneficial but not essential
• Excellent command of English, other languages would be an added advantage
• Knowledge of reservations systems (Opera/Marsha/OnQ) would be desirable
• Previous experience as a Reservation Agent or in Front Office in a hotel would be beneficial but not essential

What do we offer?

All our Reservation Agent receive some excellent company benefits:

• A very competitive salary
• 28 days paid holiday with an extra 5 days, following 5 years’ service
• Discounted hotel room rates across our hotels, for you and friends and family
• Fantastic Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free Meals on shift
• Unrivalled Career Progression prospects

Apply now to be our new Reservation Agent and join our team!

*Annual Salary includes estimated service charge of £1,920