happy Arora Hotels staff

Guest Relations Executive

Competitive Salary

We treat our people like family and our guest like royalty!

Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine dining options, guests can indulge in – and celebrate – the French way of life at Sofitel.

We are now looking for a Guest Relations Executive who will delight our guests with sincere, attentive service.

First impressions are everything. As a Guest Relations Executive, you will provide an engaging, sincere, personalized service to our guests. As a Guest Relations Executive, you will take care of the guests from the moment they arrive through to their departure by ensuring they have an unrivalled experience with us.

What we are looking for:

  • Previous experience as a Guest Relations Executive or Reception Supervisor in a hotel would be beneficial but not essential
  • Your passion will be to wow our guest with amazing service and maintains contact with VIP’s and regular guests during their stay
  • You will be obsessed about brand standards and genuinely care about guest experience before, during and after their stay
  • You will have the ability to remain calm during difficult situations or in a very busy environment

What do we offer:

All our Guest Relations Executives receive some excellent company benefits:

  • A very competitive salary
  • Enhanced holiday allowance after 5 years’ service
  • Discounted hotel room rates across our hotels, for you and your friends and family
  • Training and career opportunities
  • Excellent employee facilities including dedicated restaurant
  • Exclusive worldwide Accor Hotels Benefits

Apply now to be our new Guest Relations Executive and join our team!


Apply Now

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