happy Arora Hotels staff

The Sofitel London Gatwick is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

Operations Manager

Competitive Salary

Job Overview

You will be responsible for the development, direction and procedures of the hotel, including Food and Beverage, Kitchen, Front Office, Housekeeping and Engineering.

A highly professional individual you will have strong motivational skills, commercial know-how, proven leadership abilities and an outgoing personality. Your focus will be service orientated, proactive and decisive. You will be able to analyse finances and operations with a thorough and methodical approach.

Your experience will preferably be from within high volume, fast paced hotels of 4 or 5 star quality. You must be able to demonstrate leadership, team management, financial awareness, excellent business acumen and brand awareness.

Duties and Responsibilities

• To oversee the day to day operations and management of the hotel, working alongside Heads of Department ensuring that the delivery of hotel targets and brand standards are alive and at all times consistent
• To translate business strategy into tactical actions and targets.
• Maintain Sofitel brand standards and procedures, ensure outstanding luxury experience for all guests
• Optimise all sales opportunities
• Deputise in the absence of the General Manager
• Offer support and guidance to all reporting HODs as and when required.
• With the relevant HOD, ensure hotel compliance with regards to Health, Safety, Licensing and Employment.
• To lead and implement a culture of safety at work including all obligations related to H&S as instructed by the company
• Translate strategic business plans into considered and achievable actions.
• Communicate effectively at all levels both verbally and in writing.
• Lead and manage senior level meetings as and when required.
• To ensure effective succession planning is carried out and that regular job chats and performance appraisals take place.

Skills & Experience

• Strong operational experience, both in room and F&B operations, preferably in branded hotels.
• Be a motivated and inspirational leader with an engaging personality
• Have a clear focus on guest services.


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