Group Reservations Executive
£25,000 per annum
We treat our team like family and our guests like royalty!
We are looking for a Groups Executive who will delight our guests with sincere, attentive service.
The Groups Executive will be responsible for handling group reservations enquiries and managing group reservations made by phone or e-mail efficiently and accurately, maximising sales and handling all requests.
What we are looking for:
• Previous experience as a Groups Executive or Reservation Agent in a hotel would be preferred.
• You will answer all reservation requests in an efficient manner.
• You will have the ability to remain calm during difficult situations in a very busy environment.
• Knowledge of Opera is essential.
• Knowledge of Salesforce Delphi would be beneficial but not essential.
What do we offer?
All our Groups Executives receive some excellent company benefits:
- A competitive salary.
- Quartlery service charge.
- 28 days paid holiday with an extra 5 days, following 5 years’ service.
- Employee Welbeing events.
- Discount in Food & Beverage Departments in The Hotel.
- Discounted hotel room rates across IHG Worldwide, for you and friends and family.
- Fantastic Training and Development opportunities.
- Uniform and Complimentary Dry Cleaning.
- Free Meals on shift.
- Pension cover.
We can’t wait to meet you!