General Manager

Renaissance London Heathrow Hotel is owned and operated by the Arora Group, one of the UK’s leading hospitality operators with over 5,500 bedrooms. Located close to Heathrow Terminals 2 & 3 and with 16 meeting rooms with a capacity for 1,500 delegates the hotel is a popular choice for both business and leisure travellers.

Job Summary

Plays a highly active and visible leadership role within the business. You will be championing our values - people centred, customer focused, ownership and achievement. Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation. Implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share.

Holds property leadership team accountable for strategy execution and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Arora are met whilst working with Marriott to achieve brand positioning and success.

The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Ensures all legal obligations are met in respect of property compliance, health & safety, employee labour laws and Marriott brand standards.

Candidate Profile

• Educated to degree level with a minimum of 6 years’ experience in a senior management role.
• General Manager experience in a limited or full-service high-volume property preferred.
• Ability and willingness to work flexible hours.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Job Specific Duties

• Business Strategy Development and Execution
• Sales & Marketing
• Delivering Service Excellence
• Talent Management and Organisational Capability
• Business Information Analysis
• Employee Relations
• Revenue Management
• Brand Relations
• Customer and Public Relations Management
• Company/Brand Policy, Procedures, and Standards Compliance