Quality & Brand Manager

We treat our people like family and our guests like royalty!

Our Quality and Brand Manager is a key role within the hotel operation. Joining our exceptional team, you will have overall responsibility for our guest journey, looking after guest feedback and turning moments into memories for our guests here at Fairmont. You will be an ambassador of our Brand Standards and operational excellence The position must develop effective relationships with the Management team to drive brand awareness, guest satisfaction and top line performance.

What we are looking for the successful Quality and Brand Manager:

• You are a true people’s person, with passion to deliver a great experience to all our guests
• You have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation
• You will be dedicated to our brand standards, with a real passion for hospitality
• You are a great leader and strive to develop and motivate your team to deliver operational excellence
• Previous experience in operations in a Luxury hotel is essential

What do we offer for the successful Quality and Brand Manager:

• A very competitive salary
• Enhanced holiday allowance for employees with over 5 years' service
• Discounted hotel room rates across our hotels, for you and your friends and family
• Training and career opportunities
• Excellent employee facilities including dedicated restaurant
• A range of Accor Hotels Benefits

Apply now to be our new Quality & Brand Manager!