happy Arora Hotels staff

Cluster Sales Manager

Competitive Salary

We treat our team like family and our guests like royalty!


We now have a fantastic opportunity for a dynamic Cluster Sales Manager to join our commercial team to look after our Heathrow and Stansted hotels. As Cluster Sales Manager you will own all aspects of the sales and marketing plan and generate revenue in line with Arora and hotel brand requirements.

Key Responsibilities:

  • Generate sales in Corporate, MICE and Groups verticals and over exceed sales targets set
  • Work across multi brand hotels and build relationships at brand and hotel level
  • Work with the colleagues and sales leadership team to convert business in line with activities detailed in the hotels Sales and Marketing Plans.
  • Managing a portfolio of local and national accounts for the cluster and representing the whole Arora group of hotels
  • Client engagement, contract negotiation and promotional planning in line with commercial seasons
  • Liaise with all departments within your hotels to generate sales leads and foster customer engagement.
  • Pursue new areas of business lead generation, new territories, industries, and businesses exploring new areas of revenue conversion.
  • Utilise internal and external reporting tools on a regular basis to uncover new business leads.
  • Keep up to date with your competitor hotels and have knowledge and understanding of their business, clients, and volumes.
  • Using this knowledge to shift market share where the opportunity first with your hotels.
  • Working with industry colleagues and partners, attending business appropriate events to seek out new opportunities and development of hotels network to bring more leads to the properties.

What we are looking for:

  • Proven track record of winning business and reaching targets in similar role within a branded hotel structure.
  • Team player with can do attitude
  • Outstanding customer centric focus
  • Out of the box entrepreneurial thinker – self starter
  • Driven forward thinker that is agile and innovative.
  • Able to demonstrate that you can effectively communicate and engage with Senior Management, GM’s and as part of a sales team.
  • 3-5 years in direct selling experience within hotel or related industry.
  • Strong commercial outlook on sales and revenue
  • Established customer base in above mentioned verticals.
  • Excellent communication, organisational and negotiation skills
  • Good working knowledge of Microsoft Office 365, Excel, Sales Force, Delphi and knowledge of PMS and CRM systems
  • Driving license due to the nature of your role.

What do we offer?

  • A very competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Access to brand worldwide team member benefit programmes of hotels you represent
  • Complimentary dry cleaning
  • Life assurance
  • Unrivalled career progression prospects

Apply now to be our new Cluster Sales Manager and join our team!


Apply Now

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