happy Arora Hotels staff

InterContinental London - The O2 is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

Switchboard Operator

£18,500 per annum plus incentives

To create memorable experiences for our Guests and Ambassadors!

Our Switchboard Operator is responsible for answering the telephone using the hotel's in-house computer system within the company brand standards, responding accordingly to external and internal guest queries.

What we are looking for:

  • Previous customer service experience is essential
  • Previous experience in a Switchboard Operator role is essential, preferably within a hotel
  • A capability and commitment to delivering high levels of customer care
  • Ability to remain calm whilst under pressure
  • Computer literacy
  • Good communication skills and telephone manners.

What do we offer:

Our Switchboard Operator receives excellent Company benefits:

  • A very competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Uniform and Complimentary Dry Cleaning
  • Free Meals on shift
  • Critical Illness and Pension cover
  • Unrivalled Career Progression prospects
InterContinental London – The O2 presents modern luxury accommodation, with 453 rooms in the heart of Greenwich Peninsula. Inspired by the local area, the hotel delivers an elegant interior complimented with award-winning cuisine, a full service beauty spa and ballroom for up to 3,000 guests.

Apply now to be our new Switchboard Operator!

Apply Now

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