happy Arora Hotels staff

The Hilton London Gatwick is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

Guest Experience Manager

£31,000 per annum + generous monthly service charge

The role of Guest Experience Manager is an essential role in ensuring the partnership of brand standards and operational excellence within Hilton London Gatwick. The position must develop effective relationships with the Management team to drive brand awareness, guest satisfaction and top line performance.

Overall, the Guest Experience Manager must support the achievement of our hotel vision Knowledge and experience of Hotel Operations is essential, preferably the candidate will have a background in front office. The candidate must possess excellent verbal and written communication skills with proven experience in a role requiring excellent attention to detail. Exposure to or knowledge of managing a large brand preferably within hospitality is also preferred. Experience of OnQ or a similar systems is also advantageous.

What do we offer:

Our Guest Experience Manager receive some excellent Company benefits:

• A very competitive hourly rate with 28 days paid holiday
• Discounted hotel room rates across our hotels as well as Hilton Hotels Worldwide
• Valuable Training and Development opportunities
• Uniform and Complimentary Dry Cleaning and Free Meal

• Pension cover
• Unrivalled Career Progression prospects

Hilton London Gatwick is part of the Arora Group, one of the largest private owner & operator of hotels in the UK. Our values revolve around our people, our guests and achievement through ownership. Be part of our successful growth story - bring us your passion and ambition and we will support you to achieve your goals and give you the rewards and benefits you deserve.

If you are enthusiastic and highly motivated, then this amazing opportunity is for you. Apply now to be our next Guest Experience Manager!

Apply Now

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