Room Sales Team Leader
Contract Type - Permanent40 hours per week
Employment Type - Full Time
Thistle City Barbican is one of our largest London properties with 463 bedrooms, a restaurant, two bars, 13 meeting and event rooms and an Otium Health and Leisure Club. It is close to the Barbican Centre Health and also within walking distance of Shoreditch and Hoxton Square. Its proximity to The City and the Barbican Centre make for a great mix of leisure and business guests.
Our Room Sales Team Leaders are often the first impression a guest has of our business, so we rely on them to deliver exceptional service during that critical first contact.
As a Room Sales Team Leader you will be responsible for supervising a team of room sales executives who are responsible for all aspects of reservations administration, ensuring that all reservations are entered accurately onto the system and payment details are guaranteed. You will have lots of phone contact with guests, so you will have an excellent phone manner and be comfortable and confident actively promoting and selling the hotel and it’s services to prospective guests both on the phone and in person.
If this sounds like you and you can demonstrate a real passion for guest service and are looking to grow your career in hospitality we’d love to hear from you. If you have previous experience in a reservations role that would be a definite advantage, as would knowledge of Opera, however neither of these is essential as full training will be given.
What we look for
Highly Guest Focussed with a passion for great service and a drive for guest satisfaction
What's in it for you?