39 hours per week
The Royal Horseguards
The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
We are always looking for talented people to join our teams and we are currently seeking an Administrator to support the hotel management team.
As Hotel Administrator you will have contact with both internal and external customers and will deal with their requirements and requests in a friendly and professional manner, going the extra mile to exceed expectations where-ever possible.
Your main responsibility will be to manage and oversee the hotels customer feedback systems, including replying to guest queries, following up on customer complaints with the relevant Head of Department and maintaining the guest correspondence system.
You will also provide administrative support to the Senior team including diary management, taking minutes in management meetings and dealing with internal and external communication by phone and email.
What we look for
We are a friendly team, passionate about hospitality and we're looking for a likeminded individual! You should have:
What's in it for you?