Front of House Manager

Permanent
39 hours per week

Would you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks.

The Role

Are you a manager who uses your innovation and flair to achieve market leading results? Can you take full responsibility for the Reception, Concierge, Guest Relations and Nights teams and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you.

As Front of House Manager you will need to show excellent leadership skills and a track record of delivering results through your people, responsible for the front of house team, but working closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a first class guest experience and will be experienced in training and developing your team. You will also take the lead on driving sales, working to budgets and dealing with challenging client issues.


What we look for

  • Creative and inspiring leadership
  • Attention to the smallest details
  • A passion for guest service
  • Excellent communication
  • Analytical skills
  • Knowledge of Opera would be advantageous

What's in it for you?

  • Enjoy a stay in our hotels for as little as £30 per night, plus get rooms for Family & Friends for as little as £45!
  • Half price food and drink at any GLH hotels, for you and your friends!
  • Generous employment Referral Scheme Program - up to £1000 per friend
  • Money off your shopping at Tesco’s, Boots, H&M, John Lewis, M&S, ASOS, Apple, The North Face and many more high street stores
  • Reduced gym memberships and online classes
  • Access to 24/7 Employee Assistance Programme – anonymous help, advice and support on any issues you may be experiencing.
  • Pension Scheme - additional employer contribution
  • Access to a wide range of online training resources
  • Apprenticeships available