Vacancy

JOB DESCRIPTION
Are you ready to dive into the latest social gaming offering? Are you passionate about delivering exceptional customer service? 

We have a vacancy for a Games Host to join our team at World Bar, Resorts World Birmingham. This 12-month fixed-term contract has both full‑time and part‑time positions available. You will host small groups (typically 8–10 guests) for casino‑themed, non‑gambling table games, keeping the energy high and ensuring every visitor enjoys a memorable experience. Full training is provided, so no previous casino or hosting experience is required.

Full training is provided. Please note there will be an initial requirement to attend 5-7 days of training at the Genting Leisure training facility in Ascot, Berkshire. Travel and accommodation will be fully funded.

Key skills and responsibilities include:

• Hosting casino‑themed, table‑based games in a fun, engaging and professional manner.
• Explaining game rules clearly (training provided) and guiding gameplay for small groups.
• Creating a lively, welcoming and inclusive atmosphere for all guests.
• Monitoring guest enjoyment and adapting your hosting style to keep everyone engaged.
• Using basic technology confidently, such as tablets or scoring systems.
• Performing simple mental maths during gameplay (support provided).
• Setting up, operating and packing down game equipment before and after sessions.
• Representing the brand professionally at all times.
• Confidently speaking to groups and interacting with a wide range of guests.
• Staying calm, upbeat and organised during live events.
• Showing reliability, punctuality and strong customer‑service focus.
• Working flexibly, including evenings and weekends, to support business needs.
• Bringing experience in hospitality, events, entertainment or customer service (desirable but not essential).

OUR BUSINESS
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.

WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* – designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy – online learning portal.
• Lifestyle vouchers.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.

A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*subject to eligibility